Terms and cancellations

The short version of how booking works. Every client signs a full coaching agreement before the first session.

What coaching is

A partnership that helps you set goals and work out how to reach them. It isn’t therapy, diagnosis or medical care, and it can sit alongside them. If you’re struggling right now, please contact your GP or call Samaritans on 116 123.

How it works

• Sessions are 60 minutes on video, at a time we agree together.
• You can reach me by email or WhatsApp between sessions.
• After you sign the agreement, I send an invoice. Packages are paid in advance.

Moving or ending

• Please give 24 hours’ notice to move a session. A missed session may be charged, and I’ll always try to find another time.
• Either of us can end the agreement with one week’s written notice. You pay for sessions already delivered.

Confidentiality

What you share stays between us. I follow the ICF Code of Ethics. The full details are in your coaching agreement, and my privacy page explains how your information is handled.